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DELIVERY

WITHIN AUSTRALIA 

We use Australia Post Standard Parcel Post for all orders in Australia for a flat rate of $5. Express Shipping is available for $7.

We offer FREE STANDARD SHIPPING for all Australian orders of $60 or more. Free shipping is automatically applied at checkout. 

Expected delivery times*

Metro Areas: 2-5 Business Days after dispatch.

Regional Areas: 7-10 Business Days after dispatch.

If you are unsure if your area is Metro or Regional, please click this link here and enter 4115 in the 'from' section and your nominated postcode or suburb in the 'to' section. 

All parcels require a signature on delivery. Please specify in the delivery instructions at the Checkout if you would like your parcel left in a safe place without a signature. If you are not at home and your parcel requires a signature, Australia Post will leave a calling card advising you to collect your parcel from your local post office. 

 

PROCESSING TIMES

Please allow at least 24 hours to process your order. We will do our very best to have your order dispatched on the same day of purchase. 

Please note during busy periods (promotional sales, public holidays & Christmas periods) we cannot guarantee same day dispatch. We apologise for the inconvenience! 

Once your parcel has been dispatched, your tracking information will be sent via email on the day that orders are shipped out.

Lady Esah  is not responsible for parcels that are lost or delayed in transit due to the fault of Australia Post or other delivery carrier - we will trace your parcel on your behalf and do everything we can to locate your parcel, and lodge an investigation if required. 

 

INTERNATIONAL ORDERS

We use Australian Standard International Parcel Post for all international orders. 

UNITED STATES, CANADA, NEW ZEALAND, SINGAPORE, UK:
Orders Under $100AUD - $9 AUD
Orders Over $100AUD - FREE SHIPPING

EUROPE & OTHER COUNTRIES
We charge a flat rate of $15.00 AUD for all UK, Europe & Other countries.
Please allow up to 15 business days for your order to arrive. To find out a more specific delivery time, you can click here. Go to the 'Overseas' tab and enter 4115 in the 'from' section and your nominated area of delivery in the 'to' section. 
Tracking information is sent via email on the day that orders are shipped out.

We are not responsible for another country's taxes or customs charges which may be imposed when your parcel is delivered, nor any delays in transit. 

The above timeframes are not guaranteed and delays may occur beyond our control. Lady Esah is not responsible for any delays in receiving your parcel.

HAVE ANY QUESTIONS?

If you have any questions or concerns please email us at lady.esah@outlook.com or send us a message on our contact page. We will get back to you as soon as we can xo

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